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Accenture enhances self-service portal with ''natural language'' rules engine

By Ryan Punzalan

Today, Accenture released an updated version of a self-service portal to provide people electronic access to their caseworkers and the benefit application process in state resource systems.

Accenture Citizen Self-Service Portal Version 2.0 has enhanced self-service features, a training module and a ”natural language” rules engine to increase public agencies’ flexibility to adapt benefit eligibility programs and processes in response to legislative and policy changes.

Human service agencies using the portal will be provided ”24/7” access to citizens who want to determine their potential eligibility for public assistance programs, apply for benefits and manage benefits.

The new portal is designed mainly to help meet the needs of social service agencies and the people served by those agencies. It builds on the Accenture Public Service Platform to help public agencies manage human services delivery cost effectively with improved technological flexibility and enhanced citizen services and program outcomes.

This is part of an on-going Accenture effort to provide SOA expertise to government agencies. Read here to find how the company is now working with the state of Kansas to help create a new benefits eligibility system that implements service-oriented architecture.

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