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Seven steps to develop an IT service catalog: Template for success


Be mindful of data organization and define services

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Take data organization seriously and define what a service is and all the information you want to capture about it. Determine which things are entities, which things are attributes and which things are relationships between entities. Create taxonomies for data organization, but make sure those taxonomies have value in analysis and/or decision making. Map all this information to the different personas or roles that will use the catalog so you know what's important to each role and can create customized views for each.  

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