Want to be a superstar at your organization? Develop an IT service catalog that can actually be of use. When IT service catalog best practices are followed, information on prices and processes, for example, are easy to access. Done incorrectly, an IT service catalog can be a disorganized mess of no use.
Don't know where to begin? In this photostory, enterprise architect Todd Biske outlined seven IT service catalog best practices for technology pros. Some helpful tidbits include ensuring you know your audience and focusing on customization, rather than taking a one-size-fits-all approach.
Read more here: IT service catalog tips